Terms and Conditions

This website is operated by Hearing Aid Accessories. Throughout the site, the terms “we”, “us” and “our” refer to Hearing Aid Accessories. Hearing Aid Accessories offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

20% OFF PROMOTIONS. Valid on selected items within DeafMetal, ProLine Batteries & Drying Boxes.

Sale price is listed on the items. Please note these items are not valid in conjunction with any other discount code or promotional product reduction.

Limited time only.

5% OFF Cart Abandonment Discount:

This discount is applicable when prompted by our system if you leave your basket without checking out. You must click “APPLY” at the time of the prompt for the discount to be added to you basket.

Please note this code is a one use only code and is not valid in conjunction with any other discount code, promotional product reduction, or sale item.

Limited time only.

The value of your 5% discount is divided between each item in your total order. This voucher cannot be refunded or exchanged.

Hearing Aid Accessories Branded Mug:

With each UK order of ANY branded **BUNDLE DEAL** we will send you a FREE HAA Branded Mug. You do not need to add this to the basket, we will simply include this in your order parcel.*

*Whilst stocks last, limited time offer, x1 mug per order, mugs are non-returnable for a cash refund.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Hearing Aid Accessories, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Hearing Aid Accessories and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Hearing Aid Accessories (Hearing Aid Accessories is a trading name of Hear4u & Healthscreen Ltd)
Trinity House,

Wharf Farm,

Coventry Road,

Hinckley,

Leicestershire
LE10 0NB

01455 245749

SECTION 21 – GIFT CARDS

Gift Card Terms:

At Hearing Aid Accessories (HAA), we offer electronic gift cards which can be purchased and sent directly to a chosen recipient’s email address. Upon purchase the recipient will receive an email confirmation which includes the gift card balance and account set up notification.

Our electronic gift cards can only be redeemed on purchases made on our www.hearingaidaccessories.co.uk website, this includes orders placed within the UK or a worldwide location. To redeem or use a gift card the user must select “Pay by Gift Card” at time of checkout, the valid and full gift card ID number is required. Upon receipt of the transaction an order confirmation with details of the order is sent to the provided email address.

Gift cards cannot be exchanged for cash or used to pay for Business Customer re-payments. Gift cards can be activated with a minimum value of £1 and a maximum value of £500. Gift cards initially do not have an expiry date however all gift cards are subject to availability, and HAA reserve the right to impose quantity limits on any order, reject all, impose an expiry date, or reject any part of an order and even if you have already placed your order.

HAA will not accept liability for lost, stolen or damaged cards. Gift cards cannot be returned or refunded for cash, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality. We reserve the right to amend the terms and conditions of gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

Upon use of the gift card if the item purchased is of lower value to the total gift card balance the difference of the value will remain on the gift card.

Upon use of the gift card if the item is of a higher value of the total gift card balance the difference of the purchase can be made by using a credit/debit card, PayPal, or another valid gift card.

If an item purchased with a gift card is subsequently required to be exchanged for a lower value item or returned, any money owing will be activated onto a new gift card, the recipient will thus receive a new gift card redeemable code.

To access the balance of a purchased gift card the recipient will be required to create an account via our online webpage. The gift card details are stored within our database and within the recipient’s account. A valid email address is required for the successfully account set up.

BUSINESS ACCOUNT TERMS AND CONDITIONS

SECTION 1: BUSINESS ACCOUNT APPLICATION

A business account form must be completed and approved for any use and access within the business webpage. You must ensure all information provided at the time of application is correct and accurate. We reserve the right at any time to decline a business account application. Any changes to your business details must be declared upon receipt of changes.

During the application process we reserve the right to complete checks of your business liability and credit which is made known the public via sources including, and not restricted to Companies House. Upon completion of these checks a credit limit may be applied on your business account and the 30 days payment terms are subject to change.

Business customers are given private and restricted access to the business webpage. You must not share, or disclose, your account information and log in details to other parties internally, or externally. We reserve the right to withdraw access at any time if these terms are violated.

SECTION 2: PAYMENT TERMS

As a business customer you have the option to pay for your goods at time of checkout or pay for the goods within 30 days of the order date. To complete the payment at time of checkout you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is approved for this order. All fields indicated as compulsory must be completed.

For payments made within 30 days of order date you must complete the relevant fields within the checkout to ensure the invoice is processed accurately. We have the right the refuse or decline an order if the information provided does not match the business details provided during account approval.

Upon receipt of your order, you will be provided a VAT sales invoice sent via the email address provided on the business account application from our accounting partner Xero Accounting. Payment is to be made within 30 days of receipt of this invoice to avoid further charges applicable. Further legal action with debt collectors with be undertaken on unpaid invoices.

In line with the credit checks completed in the application please note a credit limit may be applied on your business account and the 30 days payment terms are subject to change.

WE RESERVE THE RIGHT TO CLAIM STATUTORY INTEREST AT 8% ABOVE THE BANK OF ENGLAND BASE RATE FOR LATE PAYMENT IN ACCORDANCE WITH THE LATE PAYMENT OF COMMERCIAL DEBTS (INTEREST ACT) 1998 AS AMENDED AND SUPPLEMENTED BY THE LATE PAYMENT OF COMMERCIAL DEBTS REGULATIONS 2002.

SECTION 3: RETURNS & CANCELLATIONS

You have the right to cancel an un-dispatched order by contacting our team during office hours. This must be completed prior to the successful dispatch of your order. Upon successfully dispatch the order cannot be cancelled and goods must be returned via post. Upon receipt of the returned goods a refund on all payments will be processed within 48 hours and the relevant sales invoices void.

Business customer sales are applicable to 60 days returns policy and must comply with all existing terms and conditions laid out within our returned goods policy.

SECTION 4: PROMOTIONS

If over £1,000 of the end-value of goods is added to the basket (including VAT) then an automatic 5% discount is applied to the purchase. This bonus is only applicable to approved business account customers. Hearing Aid Accessories reserves the right to decline a bulk discount at any time if suspicious activity is shown. The discount cannot be redeemed for monetary value and applies to products only. This discount cannot be used in conjunction with other discount codes.

5% OFF coupon codes are applicable to approved business account customers, and will be received within the business customer welcome pack. This coupon is a onetime use coupon that you can use on an order of any value. Insert the provided coupon code into your basket at time of checkout to activate the discount. The discount cannot be redeemed for monetary value and applies to products only. This discount cannot be used in conjunction with other discount codes.

Do note that all of the above general terms and conditions also apply to business customers.

E-GIFT CARD TERMS & CONDITIONS:

Upon use of the gift card if the item purchased is of lower value to the total gift card balance the difference of the value will remain on the gift card.

Upon use of the gift card if the item is of a higher value of the total gift card balance the difference of the purchase can be made by using a credit/debit card, PayPal, or another valid gift card.

KLARNA TERMS AND CONDITIONS

You can choose to pay for your items through Hearing Aid Accessories using Klarna. Klarna will provide you with specific payment terms.

You can pay via Klarna with any orders £35 or more, up to £1,500. Each service varies depending which country you are ordering from.

For further information or questions regarding your payment, please visit Klarna’s website or contact Klarna’s customer service.

https://www.klarna.com/uk/

Alternatively, if you have any queries about the service, you can vist our Klarna FAQ page via the link below.

Klarna FAQ

Terms and Conditions

BUSINESS ACCOUNT TERMS AND CONDITIONS

E-GIFT CARD TERMS & CONDITIONS:

KLARNA TERMS AND CONDITIONS

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