Delivery and Shipping Policy

UK Standard Delivery (Royal Mail Tracked 48)

All deliveries in the UK are made using Royal Mail. We aim to dispatch the same working day for orders made before 2pm. Standard delivery is available for £2.99 and expected to take approximately 2 – 3 working days. Orders with a value of £35 or more qualify for FREE UK Standard Delivery, not the Express option. This must be selected at time of checkout. Shipping cost is excluded from this and it must be the product value that is above £35, not the total checkout amount.

UK Express Delivery (Royal Mail Tracked 24)

Express delivery is available for £4.99 (including VAT) and we aim to dispatch the same working day for orders made before 2pm and expected to take approximately 1 – 2 working days.

UK Next Working Day Delivery By 1PM

This service is Royal Mail’s ‘Special Delivery Guaranteed By 1PM’ service. Orders must be placed before 2PM Monday-Friday to be eligible for next day delivery, otherwise the parcel will be shipped the following working day. If your order is placed after the dispatch cut off times, we are not liable for this. Because of this, we will not be able to refund you for this service once the item has been dispatched. If the item has not yet been dispatched, please get in touch. This service does not run during Bank Holidays. If you place an order using this service on/during a Bank Holiday, your item will not be dispatched until the following working day.

£1.49 Shipping On Consumable Items

There are only certain products that we stock which are eligible for £1.49 shipping. Please note, these items are within this category due to their size, weight and due to the items being consumable items. Each item which falls into the category eligible for £1.49 shipping is shown on the product itself on all product pages. Please look for a ‘£1.49 Shipping’ emblem on the item, these are the only products that this applies to.

If you add another product into the basket which does not fall into the £1.49 shipping category, along with an item eligible for the £1.49 shipping, you will no longer be able to claim your £1.49 shipping. £1.49 shipping applies only to the items that are marked with ‘£1.49 shipping’, and once another non-eligible product is added into the basket, you will only be provided with either the ‘Standard Tracked’ shipping option for £2.99 or the ‘Express Tracked’ shipping option for £4.99.

• International Shipping

Our International shipping service is £19.99, and usually takes between 5-15 working days to reach your destination. We attempt to deliver to as many places as possible. Please note, some shipping destinations can take much longer to arrive, dependent on location. Some locations can take up to 8 working weeks to arrive.

Our shipping is subject to delivery rules and restrictions in the receiving country. Hearing Aid Accessories claim no responsibility if the package is transferred to a local delivery service due to the refusal of the delivery by the recipient.

• Customs and Duty Fees

Website Orders – When ordering from Hearing Aid Accessories via our website, please be aware deliveries may be subject to customs/duties charges. This charge is determined by your local customs office and not by us. Because of this, we aren’t able to determine what you will be charged specifically. If you wish to know this, you will need to contact your local customs office. It is the responsibility of the buyer to pay these fees. We advise to check with your destination country postal service on the applied chargers before placing your order.

Our shipping charge is not a DDP service, so under no circumstances will we pay duties payments on the customers behalf.

Some of our products are available on backorder if the item is not in stock. This requires payment for the product and will be dispatched when the item becomes available. If for any reason a backorder product is discontinued and you have made backorder purchase with us, we can either provide in-store credit on your account or a refund (subject to terms and conditions).

General

Delivery estimates are subject to any product conditions and Royal Mail operating procedures such as (but not limited to) strikes, weather and natural disasters.

Bank Holidays

Hearing Aid Accessories is closed for all major UK holidays however you may still order your products during this period and we will endeavour to have them shipped to you the following day after a bank holiday.